United Airlines Cancellation Policy Credit Info
United Airlines is mostly referred to as United States airline. It is the world’s third-largest airline. united airlines cancellation return and refund policy to help a cancel a ticket in united airlines cancel a flight. To complete the united airlines’ reservations or to provide your payment information over the phone, you may call united airlines customer service. If you want to cancel your ticket then you can get information about united airlines flights request to way for united airlines refund for a flight is by submitting your information online.
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Requesting a Refund
Under our 24-hour flexible booking policy, if your ticket was purchased through United in the last 24 hours and you completed your purchase one week or more before the originally scheduled departure flight, it may qualify for a waiver of change or cancellation fees. Basic Economy tickets are not eligible for changes but are eligible for a full refund inside 24 hours of booking as long as you completed your purchase one week or more before the originally scheduled departure flight. If your ticket qualifies, you can go to our Manage Reservations page to cancel your reservation and receive a refund.
For other purchases or for changes to tickets booked more than 24 hours ago, please choose your refund type below and select Continue to begin the refund request process
Ticket refund policies
Tickets purchased through united.com or the United Customer Contact Center within the last 24 hours may qualify for a waiver of change or cancellation fees under our 24-hour flexible booking policy.
In all other cases, a refund may be requested for any fare that allows refunds. Depending on the rules of the fare purchased, a cancellation fee may apply. Most fares are nonrefundable and are not eligible for voluntary refunds. However, the value of your ticket may be eligible to be applied toward the price of a new ticket for a fee. Tickets are valid one year from the date of ticket issuance.
The refund amount you will receive depends on several variables. For example, tickets that are partially traveled will be calculated at a prorated amount based on the rules of the ticket purchased and segments flown. Fees and surcharges collected in conjunction with the ticket will only be refunded if applicable.
Travel agency and cruise line agency tickets
Refunds for tickets issued through a travel agency should be processed through the issuing agency.
Tickets issued by other airlines
Refunds for tickets issued by another airline for United flights should be processed through the issuing airline.
Reissued and partially-used tickets
The refund amount for reissued or partially used tickets will be based on the difference between the fare plus charges applicable to the originally issued ticket and the fare plus charges of the segments flown.
Delayed or canceled flights
When complications such as weather, air traffic control, and mechanical delays occur, you may be eligible to request a refund for a ticket that would otherwise be nonrefundable or have restrictions on refunds. In these situations, please submit a refund request.
If your flight is delayed two hours or more, and you would rather postpone your travel, please let us know, and we’ll waive any change penalties that may have applied to your ticket. You may also receive a travel credit or refund for the unused portion of your trip if you choose not to travel. If your trip involves a connection and you have made it to the connecting city, you may ask to return to your origin and receive a travel credit or refund if there are no other suitable alternatives. The amount and type of credit will depend on the fare and what portion of the ticket has been used.
Different policies will apply when traveling to and from certain other countries. Learn more about policies specific to the European Union or refer to our Contract of Carriage for more information.
refund request for a nonrefundable tickets-unplanned event
United will refund change fees and tickets in certain cases. All requests must be received prior to the ticket’s expiration date and must be accompanied by proper documentation. We will refund tickets only when the unplanned event prevents the use of that ticket within one year of the ticket’s date of issue. In all other instances, the fare can be credited toward future travel, though the customer may receive a refund for flight change fees.
If your refund request is approved, a refund will be provided to the original form of payment. Refunds for purchases made with Gift Certificates will be provided in the form of electronic travel certificates.
This policy applies in the following cases:
- Death of the traveler, traveling companion or immediate family member
- Travelers in the reservation actively on jury duty during the dates of planned travel
- Certain illness situations
Change fee refunds
In the event that your travel plans change as a result of illness or jury duty, you will be required to pay the applicable change fee at the time of that change. Once this change fee is applied, you may submit a request to have the fee refunded.
Ticket refunds will be provided in the event of death and, in some cases, illness and jury duty. This applies to all tickets, including revenue, MileagePlus award tickets, promotional, bulk and net fares.
Documentation requirements and processing
- In cases of death:
- Refunds require a copy of the death certificate. If your change is due to the death of an immediate family member, the request must contain the family member’s name and relationship to you.
- Illness situations:
- Change fee refunds require a letter from a licensed physician confirming that travel was not recommended due to the customer’s illness. Ticket refunds require a letter from a licensed physician confirming that travel was not recommended within the validity of the ticket (one year of a ticket’s issued date) due to illness. If the request is due to the illness of an immediate family member, the request must contain the family member’s name and relationship to you.
- Jury duty refund requests:
- Refunds require a copy of the jury summons.
Send all refund requests to United Refunds for consideration. Requests directed through other departments (contact centers, airport staff, etc.) will be referred to United Refunds.
Surcharges and taxes
Surcharges, including international and insurance surcharges filed as YQ or YR, will follow the refund rule of the fare. If the fare is nonrefundable, the surcharges are also nonrefundable.
Lost paper tickets
In the event that you have lost your paper ticket, please complete the lost ticket refund form. At least one of the following supporting documents must be provided in order for us to process your request:
- Lost and/or Replacement Ticket number
- If paid by check, copies of both sides of the canceled check
- If purchased through a travel agency, a copy of the lost ticket, which can be requested from the issuing agency
- If you are a travel agent submitting an application on behalf of your customer, please enclose a copy of your lost ticket coupon.
You may submit your request by printing the lost ticket refund form, filling in the required information, and returning it to United. You may bring the form and supporting documents to any United Airlines ticketing location or mail it to the address on the form.
The Lost Ticket Application must be submitted within 12 months after you purchased the lost ticket. All refund requests are subject to audit and final approval by the United Airlines Refund Department. A $150 nonrefundable processing fee will be charged for each lost ticket, and your application may take 90 days to process.
All refund requests are subject to audit and final approval by the United Airlines Refund Department. All refunds, with the exception of purchases made with Gift Certificates, are credited to the form of payment of the original ticket. Refunds for purchases made with Gift Certificates will be provided in the form of electronic travel certificates. Please allow 90 days for processing of lost ticket claims. To visit an official link to information about United Airlines cancellation return and refund policy.