REI stands for Recreational Equipment, Inc. and is one of the best high-quality products shippers. REI allows these products to be used for external purposes and also offers a 100% satisfaction guarantee to its users. For its appreciable services, REI is one of the best outdoor adventure and sports product providers in the market.
Whether you have a sport-match coming or you are planning a tour for camping or hiking, REI can be the best place. You can find a wide variety of products that include clothing and sports in the store. You can either order your items directly from the official website of REI or by visiting the offline stores.
Apart from its satisfying services, REI also offers its customers an easy and applicable return policy. If you are not satisfied with the products, you are allowed to process an easy return. To make your task easy, we have mentioned all the necessary points that will lead you to a successful return of your product at REI.
Return Policy of REI
The sensible and responsible team of REI has gone through the experience of getting products in poor conditions. To resolve this issue and make their customer satisfied, they are offering 100 days of return on any product purchased from the REI store or website. However, any outlet purchased from REI can only be returned within 30 days of purchase.
Also, if you have purchased any REI product from a third-party store, then you will get only a 30-day return period.
Also Read: Petco Return Policy
REI Return Policy exceptions
According to the return policy of REI, some selected products have unique returning processes. We have mentioned all those procedures in a brief below.
- Every product returned to the REI should come under the 100% satisfaction scheme. If not, REI would not accept the returns of such products and will hold no responsibility.
- If you have received a defective item, you are allowed to return it to the store anytime during the purchase period.
- If you have ordered an REI from a third-party provider, you must pay the shipping charges for the successful return.
- According to the return policy of REI, you cannot return any used product to the store. Also, REI will reject the return of a product if it is not packed properly.
Limited warranty tags on REI products
Sometimes, the items delivered to you can have manufacturing defects or corruption. These issues can occur during the time of shipping, loading, or reloading of the products. In such cases, you are allowed to process a return of those products quickly with the help of the warranty cards that all these products carry.
REI product return methods:
If you receive a defective or unsatisfying product, you can return it back to the REI store and claim a refund or replacement of that product. To process your return, REI offers you several that we have mentioned below.
Return to a store
You can return the product right back to REI stores near you to get a successful refund or replacement. For the successful return of the product, you must bring some items to the store. These products include the original product, its packaging tags, invoices, and purchase receipt.
Return by self
You are also allowed to return the product to REI by yourself. To complete the successful return of your product, follow the mentioned steps below.
- Pack the product properly in its original packaging.
- Attach all the required papers such as the purchase receipt, your invoice, and the store receipt.
- Include the return shipping label on the packaging. You can get the label from your invoice that includes your name and address.
- Send it to the REI shipping address using any shipping carrier.
Please note that you will be charged the shipping fee when you return the product by yourself.
Return by calls/email
You are allowed to return a defective or unsatisfying product to REI using their customer support number and email. To do so, follow the simple steps mentioned below.
- Call the official REI customer care number – tel:00 1 253-891-2500
- REI also allows you to return their poor products by sending them an email at the REI official e-mail address.
Also Read: DSW Return Policy
REI Return process:
REI 90 days return policy
Under this policy of REI, you can return some selected products back to REI within 90 days of the purchase. These items include monitors, trainer devices, GPS devices, communication or emergency devices, and electronic products.
REI Hazardous product return policy
If you are returning a hazardous product back to REI, you must include some extra labels. The loading of hazardous items must be initiated under expert guidance and observations. REI would not be responsible if anything happens to hazardous items during the time of returning, loading, or reloading.
REI Gift item return policy
When you are initiating a return for a gift item, you must include your name, phone, email, address, and member number of the gift recipient.
If you have provided the correct information, you will be refunded after the successful return of the gift items. Please note that REI never issues a cash refund to its customers. All the refunds are in the form of a cheque.
REI Return policy for non-receipted items
Many customers forget their purchase receipt after the delivery of their product and they find it difficult to process the return of that product. In such cases, REI offers a simple solution to its customers.
To return a defective product to the store without providing any purchase receipt, you will need to get an REI membership card. Also, REI offers a reasonable 1 year period return policy to its members. However, every product shopping from stores holds a 30-day return policy.
Conclusion
REI is one of the leading sports item providers in the market. REI offers a simple and applicable return policy to its customers for the return of defective and unsatisfying items.
If you have purchased a sports item from REI and are not satisfied with the product quality, read out the complete article to understand the complete return policy of REI in a better way.
