CDW Return and Refund Policy

About CDW

CDW Corporation, that is headquartered in Lincolnshire, Illinois, is a technology products provider company. It also provides services to government, education, and business. The secondary division of the company, known as CDW-G is solely devoted to entities of the United States Government such as universities, K-12 schools, non-profit healthcare organizations, Local and State, and the federal government,

CDW Refund and Return

CDW product return policy offers a 30-day return policy on products sold. The company provides an option of returning the defective products within 15 days t its customers. 15% fee is charged a restocking fee in case of returning non-defective.

Some products are returned after repair. CDW Customer care people provide more information regarding this to the customers. There are a few products that come under restricted terms. Customers need to contact the manufacturer directly or consult with CDW customer relations.

Customers can get the refund of software or DVD movies, only if they are unopened or undamaged. The time of returning is within 30 days of the invoice date. If the DVD movies or software are defective and returned within 30 days are replaced or by the company for the same. As per company’s norms returned products are meant to be complete. This means it must contain packing materials, warranty cards, manuals and other accessories received by the customer. Shipping is also a major part of concern while returning any product. Customers are suggested to go for the purchase of full insurance to cover loss and damage. Any kind of loss or damage during shipments of returned items is the responsibility of the customer. The company is out of this kind of loss.

The company doesn’t accept cancellation of any order online. You need to contact the company on its helpline number if you wish to cancel any order before its shipment. To check this, the status of your order can be followed on the company’s website.

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