Petco Return Policy

Petco is a multinational company that deals with animals and food supplies for animals as well. You can get high-breed, healthy, and active animals from the store at reasonable prices.

However, sometimes you feel like you have ordered the wrong product or you do not need the product now. For this, Petco provides a simple return policy. Following the return policy, you can easily return your orders to the store and get a refund without any hurdle.

In this article, we have explained the simple return policy of Petco that will help you understand the returning processes of the company conveniently.

Return Policy of Petco

Petco offers its customers a very simple and convenient return of products that allows you to return a product that you have purchased mistakenly or you don’t need at the moment.

Also, if the product ordered from Petco does not satisfy you, you can process a return without any additional charges. Usually, the returning period of any product is within 60 days of purchase but living animals or aquatics will only be accepted within 30 days of initial shipment by the company.

Returning of Products

Petco always works hard to satisfy its customers with the best quality products possible. However, if you are not satisfied with the products delivered to you and want to return them, you should go through the complete article to know everything about your product return.

Different products have different return policies and below, we have listed each one’s return policy briefly.

Food products return policy

You cannot return any food products ordered from Petco at Petco stores or unleashed Petco stores. However, you can return ordered food products to the Petco.com distribution center.

To process a successful return, you must have the original packing slip with you.

Medicine and pharmacy products

You are not allowed to return any medicine or pharmacy items directly in the Petco stores or by mail.

The only way to return these items is by calling the Petco service number mentioned below. 18777386742

Live marine return

It is Petco’s first priority to deliver you the Live Fish and Invertebrates you order in healthy and living conditions. Petco provides you a guarantee on all Freshwater Aquatic Life to stay alive for a minimum of 30 days within the delivery.

If you found them to be dead within the provided period, you can ask for a refund for the item from the Petco.com website.

Cali Vinyl Pet Flooring

Petco is also providing pet-friendly flooring, Cali Vinyl, to its customers. Cali Vinyl is an ultra-durable, 100% waterproof luxury vinyl plank made by Cali Bamboo. If you have ordered the product and are not satisfied with it, you can process the return from Petco’s official website.

Also Read: Lowe’s Return Policy

Petco return policy rules

There are certain rules that need to be followed if you want to return any product ordered from Petco stores.

All the rules are quite simple and easy to follow. The rules are;

• Any product ordered from the company can only be returned within 60 days of the time of purchase.
• To process the return, you need to click a picture of packaged goods and share it with the company before returning them.
• The product and the shipping box must be in good condition. It will help the company to resell the product or at least avoid its illegal opening.
• You must have a printed copy of Cali Bamboos’ return authorization form attached with the packing slip.
• You will be charged an additional 25% fee for the return.

Note: Items such as tools for grooming, dog collars and leashes, filters or pumps, electronic items, pet medication or vitamins, and pest control treatments require a valid Petco purchasing receipt. The refund issued will be in the form of either exchange or merchandise credit.

Non-returnable items

You are not allowed to return every item in any condition you want. There is also a restriction on some items with specific conditions under which the items purchased cannot be returned or exchanged.

According to Petco’s return policy, it does not allow you to return any live marine animal if you don’t want to have it. If the marine animal lives for more than 30 days from the time of delivery, it is not subject to return. Make sure you want to keep the animal you are going for.

Grooming tools and dog training stuff are also not subjects to return.

In the aquatic section, you are not allowed to issue a return or refund for saltwater fish, live, and invertebrates.

Also Read: Macy’s Return Policy

Petco return process

Once issued, you can return your product in different ways as you want. We have listed two of the easiest ways you can return any product you are unsatisfied with.

By visiting the Petco store

You are allowed to return the ordered item at the Petco stores or Unleash by Petco within 60 days of the time of purchase. If you want, you can also visit the online Petco store at www.petco.com.

To get a successful return of your item, you need to bring these things with you.

• Store Return Receipt: You must carry the store return receipt with you while you go for the product return at the Petco store.

By mailing

You can also request a return for your ordered item using the shipping/mailing option.

Before you process your return using the mail system, you need to know that;

• The products shipped back by mailing have non-refundable shipping charges.
• You are also allowed to request a return of your item from the Petco.com website.

Conclusion

• Petco is one of the biggest live animal provider companies in the world.
• It deals with the supply of live animals and animal food supplements all around the world.
• Petco provides its customers with an easy and simple-to-follow return policy that allows the customers to request a return for the products they are not satisfied with.
• The usual return period of a product is within 60 days from the time of delivery.
• Some items such as live marine animals, dog training stuff, and grooming tools are not subject to the Petco return policy.