Unluckily, if you receive any wrong product or a broken or default product from DSW then the issue comes down to how to return it to DSW. From here you got all the necessary details so that you can return the wrong product.
DSW return policy
If you receive any wrong product from DSW in that condition you get a time limit of 60 days for claiming a refund.
Under its return policy, you receive your full refund in your original form of payment but for this, you have to return the product in an unused form or its original condition at a suitable time.
Also Read: Lord Taylor Return Refund Policy
According to its policy, they accompanied their all returns with the original purchase receipt.
In some cases, the time limit crosses, and you can’t return it but DSW created a helpful scheme in which you can return the product but get your refund in the form of a merchandise credit and for this, you have to submit the product with receipt or shipping invoice.
If you have to return any gifts, then you can also do this online at DSW.com and receive your refund in the original form of payment but if you return it at any DSW store then instead of getting your payment in the original form you receive it in a merchandise credit.
DSW has launched a special scheme of returning purchases for DSW VIP elite members in which they can return products within 365 days.
DSW returns and exchange as per membership
In this, if any member of DSW goes to the store to return the product, they don’t cost any penny. whereas if they return their product online, in that case, irregular members and DSW VIP club members charge $8.50 as a shipping fee but DSW VIP gold and VIP elite members don’t charge any cost for their return.
For nonmembers, DSW VIP club, DSW VIP gold members this provides a time limit of 60 days which means they can return their purchase within 60 days whereas, DSW VIP elite members get 365 days to make a return.
Here any of the users either they are nonmembers, DSW VIP club members, DSW VIP gold members, or DSW VIP elite members, can exchange their products without paying any charge.
Exceptions
DSW also has certain exceptions in their return policy which are as follows:-
● If the purchase is for any gift product then the refund is provided to the card that is used while payment.
● If you return the product without the receipt then the refund will be provided in the form of a gift card whose value is equivalent to the current selling price of the product.
● Here you can’t return the product by mail that you bought from the store but you can exchange the product at both stores or by mail that you purchase online from DSW.com.
Non-Returnable products
There are some products that you can’t return to DSW after you purchase them once.
Below data related to those products are mentioned:-
● You can’t return specialty products by mail but you can return them to DSW stores only when they are unopened, unused, and in their original packaging.
● You cannot return those products that are marked as final sale
● You can’t return gift cards
Returning process
If you live nearby any DSW store then you can visit there for returning products but if the store is far away then you may also return via mail.
You can use the following ways for returning your product
- You may visit any DSW store
- You may use pre-paid FedEx service to return a purchase
- You may return by shipping carries of your choice
Exchange policy of DSW
As with other merchants, DSW also provides an exchange option for their users which is free of cost.
The process for exchanging any purchase is similar to the process of return.
As per the exchange policy of DSW, the exchange is only performed when the product is available in stock.
And while performing the exchange, it is mandatory that the product will be in its original condition and must be unworn.
DSW Refund Policy
If you are near any DSW store then you can immediately receive your refund by submitting the purchase to the shop in its original condition and unused form.
Whereas, if you return your purchase to DSW by mail then it takes at least 10 days to credit back your refund. If the return is made within 60 days then the refund will be back to your card in its original form of payment.
However, if you make a return after 60 days then your refund will be provided to you in the form of a merchandise credit.
DSW Return shipping charges
If you return your merchandise to any DSW store then you don’t have to pay any charge for it because all the store returns to DSW are free.
You charge your shipping fees as per your membership rank in DSW.
Also Read: Bloomingdales Return Policy
Here, the return shipping charge is deducted from your refunded amount.
If there’s an error made by DSW in the product so that you are returning the purchase then you won’t be charged the return shipping charge.
The shipping charge for returning purchase is fixed according to your membership plan of DSW
● If you are an irregular member of DSW which means you make your purchase online from DSW.com then will be charged a cost of $8.50 as a shipping fee
● If you are a DSW VIP club member then will also charge $8.50 as a shipping charge which will be deducted from your refunded amount
● If you are a member of DSW VIP gold or DSW VIP elite then you don’t charge any amount as a shipping charge, Which means you get your full refunded amount. DSW provides a time limit of 365 days only for its VIP elite members whereas, all the members are given only 60 days for returning their purchase.
Conclusion
DSW offers easy and applicable returns of defective and unsatisfying products.
- You can return any product you are unsatisfied with within 60 days of the purchase.
- You will be required to keep the purchase receipt with you at the time of return.
- You will be charged $8.50 if you are not a member of DSW VIP gold or VIP elite club.
