New Balance Return, Refund & Exchange Policy 2019

New Balance Return, Refund & Exchange Policy 2019

Hello, New balance store users. Do you know about the New Balance Return policy? If you are not happy with your product then you can return or exchange within 30 days to check here New balance return after 30 days of purchase to your receipt and also check new balance exchange policy. If you want to return product online to a store to find here new balance online return to a store.

If you want to request for warranty or replace then you can check here new balance warranty replacement.  New balance return policy without a receipt is used when we return and exchange product within 60 days of purchase at Los Angeles.

New Balance Return policy

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New Balance Return policy for Los Angeles

RETURNS WITH AN ORIGINAL RECEIPT:

  • Product must be in new unused condition
  • Maybe made within 60 days of original purchase date for a refund based on the original form of payment
  • Cash refunds exceeding $250 will be issued a refund check to be mailed within 7 days
  • Credit card purchases will be issued a credit to the card used to make the original purchase
  • Maybe made after 60 days of original purchase for a merchandise credit

RETURNS WITHOUT A RECEIPT:

  • May be exchanged for the item’s lowest selling price within the last 60 days
  • May be returned for the item’s lowest selling price within the last 60 days for a merchandise credit
  • A valid photo ID is required except where prohibited by law

PRICE ADJUSTMENT POLICY:

  • A one-time adjustment may be made within 14 days of original purchase
  • An original sales receipt is required

Returns

  • If you are returning an item from Alaska, Hawaii, Guam, Puerto Rico, other U.S. territories or an APO/FPO address, please click here to claim a pre-paid USPS return label.
  • Refunds will be credited to the original form of payment for the purchase price along with any applicable taxes.
  • Online promotion discounts are applied and distributed across all eligible items in your purchase. If you return a portion of your purchase a portion of the discount will be lost.
  • Please allow up to 10 business days after we receive your package to process your refund and credit your account.
  • For returns purchased with a Gift Card, the refund amount will be put back on the original card.
  • If your return was purchased with an eGift, we will email you a new eGift valued at the refund amount.
  • If you are returning an item you received as a gift, call us at (800) 595-9138 and we’ll issue you a credit for use on newbalance.com. Otherwise, the refund will be credited to the original form of payment used for the purchase.
  • Items purchased at a retail store should be returned to the store.

Need help with a return? Call our Customer Care team at (800) 595-9138.

New Balance Refund policy

Returns are processed within 10 working days from the date of arrival at our warehouse. Refunds will be credited to the original form of payment for the original purchase price of the product.

Please note, we will refund your delivery costs as long as you return the complete order, and the returned item(s) are covered by our Return Policy. If you don’t return the complete order we are unable to refund your delivery costs.

A refund of delivery costs (if any) shall be limited to the costs of our least expensive delivery method only. Therefore, if you chose delivery by express shipping, you will only receive a refund to the value of our standard shipping charge. 

New Balance EXCHANGES

Need help finding a new size, color or product? We recommend placing a new order for a replacement item. Our inventory changes often and select sizes and colors may sell out.

  • Need to exchange an item that was given as a gift? Contact Customer Care at (800) 595-9138.
  • Place a new order online or call (800) 595-9138 to ensure you get the color and size you want, along with any discounts/credits previously applied. The new order is a separate transaction, so please have your payment information ready.
  • Follow the instructions above to print out your pre-paid UPS shipping label. Once we receive and process your return, we will credit the original form of payment.

Need to exchange an item that was given as a gift? Contact Customer Care at (800) 595-9138. You can check here its official links to all the details about the New balance return policy.

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