Have you purchased a product from Sephora but are not satisfied with the quality or design? Relax; Sephora never leaves its customers unsatisfied. In this article, we have covered everything that you should know about Sephora’s return policy in a brief.
What is Sephora’s return policy?
Sephora is a well-known online marketing platform where people can get the best products at affordable rates with the facilities of home deliveries. Usually, Sephora provides its customers with the best quality products. However, these products might be defective and unsatisfying for the customers. For those customers, Sephora offers an easy and applicable return policy under which it accepts damaged or defective products and provides customers with easy returns or refunds.
Usually, you can return any product from the shop within 60 days from the time of purchase. If you have purchased the product directly from Sephora.com, you are allowed to request a return for the same within 90 days of the purchase.
Sephora.com return policy
Any product ordered from Sephora.com comes with a 60-day return policy that allows you to request a return for the product under certain conditions. Also, you will not have to pay any kind of fee for the return shipping.
When you return a defective product to the store, you will need to keep these things in mind.
- The return issued for any product within 60 days of the purchase results in the original form of payment that has been made to order the item.
- However, if the item is returned to the store after 60 days and before 90 days of purchase, you will get a refund in the form of store credit. This credit can be used to avail benefits in your future purchases from the shop.
- The return of any item can only be accepted in the Sephora store. Sephora does not allow you to return facilities via mail.
- If you have not been able to return the product you are unsatisfied with within 90 days of the time of the purchase, you will not be subject to a refund.
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How to return a product to Sephora smoothly?
You are offered two ways in which you can request the return of your product to Sephora. These ways include returning your product through the mail and going to the store. The most used way that customers choose to return a defective or unsatisfying product to Sephora is by visiting their official stores.
Return via mail
To return a bad product or defectively manufactured product to the company, you can use the mailing system. To initiate a return process for your product via mail, follow the simple steps given below.
- Log into the official website of Sephora and enter your login credentials.
- Go to my order section and get the return form for the product that has unsatisfied you and you want to return. Make sure the product is eligible for the return policy of Sephora.
- Fill in the required blanks in the return form and print it. Then attach it to the package box with the complete information.
- Make sure to stick the prepaid returnable to the package you are returning.
- You can return the product to Sephora using the USPS delivery services.
- After the successful return of your product, you will get the total refund amount in the original mode of payment.
Return to the Sephora store
Most of the returns of products of Sephora are processed by visiting the store. This not only offers a more convenient service but the refund processed quicker also. To get your successful return at the Sephora store, follow the simple steps mentioned below.
- Visit the nearest Sephora store with the item you are unsatisfied with. Make sure to bring the important documents such as the order summary, return form, and the payment method receipt used at the time of purchase.
- The store administrator will go through all the necessary processes and then your refund will be processed if you satisfy all their requirements.
- You are also allowed to request an exchange of the product but only if that specific item is available in stock.
Sephora return policy for in-store purchases
The return policy of Sephora for in-store purchases is usually 60 days. To get a successful return on your product, you must bring the original purchase receipt with you.
Sephora also has imposed a few more rules that we have mentioned below.
- You will get a complete refund if you fulfill all the requirements of the return policy issued by Sephora.
- The refund of the product will be processed in the original form of payment that had been used at the time of purchase.
- Sephora also accepts returns after 60 days, however, no cash refund will be provided to you in such conditions. You will be provided with a store credit card that can be used to avail of benefits on your next purchases.
- You must bring the product you are unsatisfied with in good condition or unused.
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Sephora product returns without receipt
You might lose the purchase receipt because of certain reasons. If yes, you might be worrying about how you would be able to return the product to the store without the purchase receipt. Well! Don’t worry as we have got everything you need.
You can visit the Sephora store near you and ask the shop administrator to regenerate the receipt. To get your purchase receipt regenerated, you must provide the original mode of payment done during the time of purchase.
And if you also have lost access to the mode of payment used to make the purchase, Sephora has another solution for you. You can ask the store administrator to regenerate the receipt using the packaging slip or return label.
In case the receipt cannot be generated, you will still be provided with a refund of the product in the form of store credit. The store credit brings lifetime validity with it. You can get amazing benefits using the store credit on your next purchase.
Conclusion
Sephora never lets its customers complain about its services and products. However, if you have received a defective or bad-quality product, you can easily return it to Sephora and get an easy refund.
Have you purchased a product from Sephora but are not satisfied with the quality or design? Relax; Sephora never leaves its customers unsatisfied. In this article, we have covered everything that you should know about Sephora’s return policy in a brief.
We likewise offer Return rules of various other online & offline stores on our web site. To know return policies of other retailer companies, check the following links: Nordstrom, Walgreens, Ikea and Dollar general.
