ASUS RETURN POLICY

Background

Asus is a multinational electronics, computer and phone hardware company that is based in Taiwan; established in the year 1989 with its headquarters in Beitou District of Taiwan. They are specialists in products such as desktops, laptops, mobile phones, projectors, motherboards, servers, tablet personal computers etc. Recently, they were ranked as the 5th-largest personal computer (PC) vendor by unit sales.

What is the Asus Return Policy?

To reiterate again, the Asus Company is one of the best gurus in the technology world with them being one of the best brands involved in the production of gaming laptops and motherboards. Every company has its own unique policy and its terms and conditions which they operate with, same with Asus. Asus return policy is one which is customer-friendly and requires a customer to return any purchased product within 30days of its purchase. One either returns it via online or through mails or probably just walk into any Asus outlet. We will be discussing the various methods of this return policy.

Asus Return Policy Methods

Outlet/ In-store Return Policy Method

This method involves the direct physical walking into any outlet of the Asus to return any product within 30 days of purchase. However, there are things to take into consideration while going in for a return and they are namely:

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• First and foremost thing to consider is to ensure that the product is still within 30 days of purchase.
• The payment receipt should not be lost at all
• Damaged computer parts such as the software will not be accepted

What then are the steps to follow for an in-store return policy so there will be no disqualification

• Properly package the product the way it was originally arranged
• Make sure you take the product to the store before 30 days elapses
• Avoid damaging any part of the product especially the software because is among the products that cannot be returned
• Carefully take along with you every receipt and document that was used in the purchase of the product
• After checking your products, your refund will be approved.

Asus Return By Mail/Phone call

One can still initiate his Asus return policy through mail or via phone call. Your online return policy will be effective if you follow the rightly processes which include:

•  Firstly contact the Asus RMA team via e-mail (advance.rma.eu@asus.com) or via phone call (+420-552-303-070 or 1-855-755-2787). RMA simply means Return Merchandise Authorization.
•  Carefully define or explain what the problem is and determine any defect whether is software-problem or hardware problem.
•  Via the company’s site, generation of the return merchandise authorization is done where it will re-direct you to a page where you will print or fill out and submit an online request form with information such as product information, the defective part information, billing information, VAT, system configuration and pick up information correctly filled.
•  You can as well log in into the company’s site if you’ve already registered with them earlier on.
•  Once logged in, click on the order detail icon and look out for the product you want to return.
•  Locating the returning item and clicking on it will generate a guideline which you’ll need to follow in order to make sure that your product is returned.
•  For any questioning or clarity, you can as well mail them or call them with the provided details.
•  Within 24hours of receiving your request, you’ll receive a replacement product as well as Asus arranging for a pickup of the defective products.

Asus Response In This Corona Virus Pandemic

Due to the outbreak of the corona virus and the need to obey social distancing and reduce the wide spread of the disease, the company has decided to close all in-stores for the time being and tirelessly making sure that suppliers deliver ones product with care and extra proper sanitation.

Asus Exchange Policy

Asus also operates an exchange policy whereby you can exchange your product for another. This also needs to take place within 30 days of the purchase date and carry the bill. Make sure that the product is intact and haven’t been tampered with; keeping all the necessary documents and papers safe. One should take into consideration also that in the cause of the exchange, if there is change in prices, you’ll still need to pay for the added price if there should be differences.

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WARRANTY- TERMS AND CONDITIONS

•  Unauthorized Return: there will be a return to the customers for whose RMA haven’t been issued.
•  Defective product return: only the defective product should be returned without any addition of other accessories. Original parts of the defective nodes should all be returned back.
•  Customer-induced defect: the company will try and examine if the defect was from the customer within 3 working days after receiving the receipt from the customer for the defective product.

Frequently Asked Questions (FAQs) – ASUS POLICY

1. What is Asus?

Asus is a computer, phone hardware and electronic company involved in the production of desktops, monitors, projectors, motherboards, servers, laptops and tablet personal computers.

2. What is Asus mail or customer care number?

One can reach Asus via this e-mail advance.rma.eu@asus.com or contact their helpline using the number 1-855-755-2787.

3. What is the duration to return my affected product?

All products according to Asus Return Policy should be returned within 30 days from the purchase date.

4. Can I exchange my product for another?

Yes. You can exchange your product for another but will still take place within 30days from the purchase date.

In case of differences in price between the two exchange products, who pays for it?

If there is an increase in price for the exchanging product, you’ll bear the responsibility of paying the extra cash and not the company.

SUMMARY

This article will help guide you in your desire to engage in any Asus return policy. Richly explained all about Asus, its return policy, exchange policy, warranty- terms and conditions and with most frequently asked questions concerning the Asus return policy. I’m sure that you’ll be informed about Asus and its return policy when you’re done reading.