Buying a mobile phone is not an easy task. It has to be done wisely as you may need expert advice or assistance during purchase. In the article, I discuss such an authorised mobile phone retailer company, Carphone Warehouse. The company is one of the biggest dealers of mobile phones and you can depend on them as they will assist you in picking up the right choice. In this article, I would like to discuss,
● About the company
● Products and Services
● Purchasing methods
● Return and exchange policies
About Carphone Warehouse:
First of all, let me give an introduction to the company. Carphone Warehouse Ltd. is a mobile phone retailer based in London, UK. They run its trading business as Carphone Warehouse in the UK and Ireland and as Phone House elsewhere. They are one of the most leading companies in the mobile marketing field.
Also Read: XBOX RETURN POLICY
The company came into existence in 1989 co-founded by Sir Charles Dunstone and Julian Brownlie. Their headquarters is located at North Acton, London, UK. They are a leading company in the mobile phone retailing sector with net income of £4.2million (estimated in 2013). Over 11,500 employees are working in the company. The company has now merged with Dixon a Car phone – the largest independent telecommunications retailer in Europe. They have over 1100 stores in the UK and Ireland and they are the No.1 independent mobile online retailer in the UK.
Carphone Warehouse Products and Services:
They offer a wide range of mobile phones of brands such as Apple iPhone, Samsung Galaxy, Huawei, Google Pixel, Sony, Motorola, Ippo, Doro etc. They deliver unbeatable customer service in finding the right choice in phones, network selection and tariffs.
Carphone Warehouse Purchasing methods:
The customers can shop either online or directly from the store.
Online shopping:
Online shopping is widely done by people and it’s easy to do. To shop online, visit the official website www.carephonewarehouse.com and browse for your desired item. They offer a wide range of products that includes web exclusive deals. They have provision for free home delivery service within an hour time slot, so you don’t have to wait.
Direct purchase:
Visit your nearest shop and buy with the impartial advice of the experts. You can find the nearest shop location on the official website.
Carphone Warehouse Return and exchange policies:
They have the provision on return and exchange. The usual period to return or for a full refund of your accessory is said to be 28 days of buying it. Items bought can be returned or exchanged at any Carphone Warehouse store with all the accessories that it came with. The staff in the store will check the product and fix it. If that is not possible, they will decide a refund or exchange. The staff will give the instructions for the return or exchange. Sometimes, there will be offers for a particular type of return. If they make an offer involving mailing the item back, the same offer might not be available for return at the store.
You can return the item either in the shop or by post. Returning products from outside the UK have to follow some measures.
Return in store:
These are the simple steps that have to be followed while returning in store.
● Find your store and take the product to store.
● The product should be in the original good condition.
● It is preferable to bring in the original packing.
● All accessories and other contents that came with it should be attached to the product.
● The proof of purchase, that is, the receipt should be attached.
● Any gifts received should also be returned.
Return by post:
If you are unable to reach the store, don’t worry, you can return it by post.
The steps that have to be followed include,
● Give a call on 0800 049 6250 and check whether you are eligible for a return.
● If you are eligible, the company will give you a return label sent by email.
● Print that label and attach it to your parcel. Take the parcel to any DPD pickup shop within 14 days. The service is of free charge.
● You will receive 2 confirmation emails. One, when it’s on the way and the next mail to confirm the product has reached them safely.
While returning the iPhone, you have to make sure that you have deactivated ‘find my phone’. The company will not accept the return unless you do it. Be sure that you have erased all personal data too before returning.
Remember these while returning to Carphone Warehouse:
● Include your full name and address (postal code)
● Proof of purchase, if unavailable, your transaction number.
● Attach all the accessories while returning.
● It should be returned with original packaging preferably.
● Should return gifts if received.
Carphone Warehouse Exchange policy:
The exchange policy ensures a hassle-free procedure. Customers can return either to the store or by post.
Direct exchange:
The method involves the procedure that is applicable for direct return policy. Make sure that you carry receipt, other accessories and gifts if available during exchanging.
By post:
Give a call in the number mentioned while discussing return policy. During the exchange, the product has to be taken to DPD pick up shops within 7 days. Once they receive the product they will send you the replacement.
Remember to deactivate “find my phone” option while exchanging your iPhones and make sure that your personal information including photos is cleared up.
Returning goods taken outside the UK:
Such products can be returned only by abiding International returns and exchange policy.
Steps to be followed while returning:
● Give a call on 0370 111 6565 and check whether you are eligible for return.
● It has to be noted that only customers will be responsible for the shipping cost, duty and tax. The company won’t undertake such charges for international returns.
Carphone Warehouse Refund policy:
The refund is also given by the company following the terms and conditions. The refund is possible only within the 28 days of purchasing. The product should be returned in its original condition. However, the final decision for a refund goes to the authority.
