Hello gamers, this article is for you. I’m here with a super gaming brand Xbox. I’m sure that most of you may know or even hear of this company as many of you would be using their games. But some of them might not be aware of their return policies and other stuff. So I discuss their services and policies that might be useful for you in future.
Here I give a brief summarised details on:
● About Xbox
● Services
● Xbox return policy
● Xbox exchange policy
● Full refund
● Exceptions
● Payment
● Contact details
About Xbox:
Xbox is a video gaming brand created and owned by Microsoft. The brand was first introduced in the US on November 15, 2001, with the launch of the original Xbox console. When it comes to gaming, Xbox is a leading giant that promises the ultimate perfect experience in gaming. Their services are actively followed by millions of people worldwide. The brand consists of 5 video game consoles, applications(games), streaming services, an online service called Xbox LIVE and development arm called Game Studios.
Also Read: CARPHONE WAREHOUSE RETURN POLICY
The 5 gaming consoles are listed below,
- 1st generation – The original Xbox released on Nov. 15, 2001.
- 2nd generation – Xbox 360 on Nov. 2005 with 2major revisions- Xbox 360S & Xbox 360E.
- 3rd generation – Xbox One on Nov. 22,2013 with 2versions – Xbox One S & Xbox One X.
- 4th generation – Xbox series X & Xbox series S.
Xbox Services:
Xbox services include,
● Xbox Live: Is an online service used by 65 million people. It consists of an online virtual market allowing the purchase and downloading of games and other multimedia.
● Xbox Live Marketplace: Is a virtual marketplace designed for Microsoft Xbox 360 console that helps gamers to download purchased or promotional content.
● Xbox SmartGlass: Is an associated application for Xbox 360 that provides a more interacting environment during gaming.
● Xbox game pass cloud gaming: Is a cloud gaming streaming device.
● Content filter: This helps to stop swearing & toxicity in online gaming.
● Xbox game pass: Is a subscription service allowing gamers to access the games catalogue for a monthly subscription.
Xbox return policy:
The brand gives the provision for easy return of unsatisfied products. Though the products are delivered only after quality assurance sometimes there are chances for damage making customers return the product. The return procedures are so easy. The company has introduced a ” Self service refund” method using the Xbox One Insider app. This made the customers to face a risk of buying games out of their comfort zone. The refund is usually processed within 2-3 days. For the return procedure, the customers have to take care of some points as follows,
● Return of unwanted games or apps should be done by the 14 days of buying.
● The customers must have less than 2hours of playtime.
● You must download and run the game or app for a short time before requesting a refund.
● Should contain all the stuff associated in its original packaging.
● DLC, add-ons, season passes etc are not considered for return.
Xbox Return methods:
You can return it either in the store or via online.
- In-store return:
The customers can return the product directly into the store where you bought it. Even if you purchased online also you can return via visiting Microsoft store.
For returning the products customers have to follow certain rules mentioned below,
● You are eligible for return only for 14 days of purchasing.
● The product should be in original condition without damage.
● The product has to be returning with its associated stuff in the original packaging.
● Should return with all media and product keys.
Customers can also go through the Terms of Sale while returning the products. It is available on their official website www.microsoft.com.
- Online return:
It is so easy to follow the online return procedure as it seizes not much time from us. The “self-service refunds” are the online return method of Xbox.
For online Xbox return, follow these simple steps:
● Visit Microsoft website.
● Click on the “Sign In” button.
● Sign in using various required details.
● After logging in, locate the option “Payment & Billing”.
● After clicking that, you will have a pull-down menu.
● Check the purchase history.
● Select the refunding product.
● Click on the “Request a Refund” option.
Xbox Exchange policy:
Is an exchange possible? Yes, of course, the company has facilitated exchange policy also. An exchange can be done only if a similar product is available. This option is more applicable when you get a damaged item. The terms of exchange are the same as that of the return policy. Exchange is possible within 14 days of purchasing.
Is a full refund available?
Yes, it is, but you have to follow certain rules for availing it. But some products such as Xbox 360are not eligible for full refund.These are the points that have to be considered before opting full refund,
● Have to return products strictly within 14 days of purchasing.
● Don’t use or play games for more than 2hours. If it is used more than that, it will affect your full refund.
● You have to download and run a few games or apps for a short time. This can prove that you have used the item, but you are unsatisfied with it.
● The product should be returned in original packaging with all accessories inside.
● Add-ons, premium passes, and downloadable contents are not included.
Xbox Exceptions for return or refund policy:
● Digital game products like games, digital apps, subscriptions, movies, TV shows etc
● Gift cards and services
● Customized products
● RAM products
● Clearance items or those marked with “Final Sale” or ” Non-refundable”
Xbox Payment:
The payment will be accurate. The customer has to give the details of a suitable payment method. During refunding, the payment will be returned to the customer by the same way the customer opted for buying. The payment method can be changed according to the customer’s wish.
Xbox Contact details:
Address – 1 Microsoft Way, Redmond, WA
98052-7329, USA.
Phone number – +1 425-882-8080
Fax number – (425)706-7329
Customer service number – 1-800-469-9269
Email – info@xbox.com
Website – www.xbox.com
