Lowe’s Return Policy

Lowe’s store provides its customers with a simple and straightforward method to return the products. According to Lowe’s return policy, if a customer is unhappy with the purchased merchandise, he/she can return the product within 90 days of the purchase date. The product must be in original condition, and unused. Following are some critical points of Lowe’s return policy: –

• The product must be returned within a timeframe of 90 days from the date of purchase.
• The item should be returned in its original packaging.
• It must be in working, and sellable condition.
• Used or damaged products will not be accepted for return or refund.
• Original purchase receipt of the product is mandatory while returning a product.
• Any defective products can be exchanged with a similar one.
• Lowe’s reserves the right to reject any opened or damaged product.
• Products will not be entertained for a return of refund beyond the set timeframe.

There are some exceptions applicable to certain products which we will discuss further. Now let’s learn about the different ways to return a product according to Lowe’s return policy.

Also Read: Samsung Return Policy

There are two ways to return a product

• Return to the store
• Return online

• Return to the store

As per the Lowe’s return policy, you can return the product to the nearest Lowe’s store whether you’ve purchased it online or from a Lowe’s store. Before returning the product, adhere to the following instructions: –

• Products can be returned to any Lowe’s store.
• A valid purchase receipt is necessary while returning the product. Products will not be accepted for a return without a valid receipt.
• You can find the location of the nearest Lowe’s store from the link below https://www.lowes.com/store/.
• The product should not be damaged and must be in its original condition.
• Before reaching the nearest Lowe’s store, fill the return form of the product on the website. (if applicable)

• Return online

Lowe’s store has designed a simple procedure to return the product via post. You need to pack the product safely and send it to the address as mentioned by the company. Follow the steps to return a product online: –

• To send a product online, a customer must fill the return label.
• You can log in to the company’s official website to fill the return label.
• The item to be returned must be packed properly, so it doesn’t get damaged while shipping back.
• The product should be returned with all the accessories in the box, i.e., user manual, data cables, etc.
• If an item has a gift hamper attached to it, then while returning the product, the gift must be returned as well.
• Remove all unnecessary tags from the return box.
• Fill the return label and ship your item.

If you did not receive a return label, then this means that your product does not have a return section. In this case, reach the nearest Lowe’s store to get the return label.

Lowe’s COVID-19 response

Lowe’s store is one of the famous hypermarkets in the USA. Amidst the pandemic, they are doing extreme work to maintain a safe environment for their customers and employees as well. They are following all the necessary precautions to fight the virus and are taking care of every possible small thing that is necessary to create a safe working environment.

Lowe’s policy for returning a damaged product

If you received a damaged or defective product, then follow the steps to take necessary actions: –

• Inform the customer care about the issue within 24 hours of the delivery of the product.
• Register a complaint on the official website of Lowe’s store.
• Attach a few pictures or videos of the defective item to support your complaint.
• After verifying your complaint, the company will send an authorized dealer to your location.
• The dealer will check and resolve the issue.

In case you receive an incorrect item, call the customer care, or send an e-mail to the company. Your item will be exchanged as soon as possible.

Lost your receipt?

You don’t have to worry if you have lost the purchase receipt. Lowe’s store provides different alternatives to its client to return the product without an original receipt. Following is the list of documents which can work in the place of a receipt: –

• You can show the payment statement of your card.
• Any valid identity card like election card, voter Id, etc. issued by the Government will work in place of a receipt.
• The Lowe’s card will also serve the purpose of an original receipt.

Exceptional Items

According to Lowe’s return policy, most of the products have a return timeframe of 90 days. However, certain products have a return period of only 30 days. Following is the list of items that have a return period of 30 days: –

• a) Huge items like refrigerators, TV’s, Air conditioners, etc.
• b) Washers
• c) Dryers
• d) Liquid plant
• e) Chainsaw
• f) Blowers
• g) Trimmers
• h) Dishwashers
• i) Microwave
• j) Pressure washers

Non-returnable items

As per Lowe’s return policy, all beauty products, cosmetics, Gourmet food, and wine are non-returnable products. Also, flammable items and batteries are not eligible for a return due to safety reasons. Apart from these products, other can be returned or exchanged from the Lowe’s store.

Lowe’s Refund Policy

Lowe’s refund policy is as follows: –

• The refund will be initiated upon approval of the return.
• The mode of refund will be similar to the mode of purchase.
• The refund amount will be transferred within 5-7 business days.
• Product handling charges and shipping charges are non-refundable.

Lowe’s Exchange Policy

Lowe’s Exchange policy is as follows: –

• The products should be exchanged within the set timeframe. No products will be accepted beyond the timeframe.
• Only unused, undamaged, and good condition products will be exchanged.
• The product will be exchanged with a similar item.
• The delivery of the product is subjected to the availability of the item.