Pet Supplies Plus Return Policy 2019

Pet Supplies Plus Return Policy 2019

Do you like to visit the Pet Supplies Plus store? Okay, then maybe you know about its Pet Supplies Plus Return Policy. If you want to purchase a product and you are not happy with your purchased product then you can return or exchange within 30 days from the date of purchase. Even if you purchase an animal and your mind has changed and you want to return then check here pet supplies plus animal return policy.

If you want to return or exchange without a receipt then you can check here pet supplies plus return policy without a receipt.

Pet Supplies Plus Return Policy

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Pet supplies plus return policy

It is our mission to ensure that your shopping experience is simple and enjoyable.

30-Day Return Policy

If you are not completely satisfied with an item, you may return it within 30 days from date received. Please note: items must be in original condition and box, including all parts, accessories, and packaging. You must call us at 1.888.809.0748 to obtain a Return Authorization Number (RA#) and shipping instructions.

Include a copy of the original invoice with your return and write your RA# visibly on the outside of the shipping package and on the packing slip. Please tell us why you are returning our product so that we can continue to improve our service. Returns that are shipped without a Return Authorization Number (RA#) may have processing delays up to 45 days and will be charged a 10% processing fee. 

Return shipping costs are non-refundable unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.) For your protection, we encourage you to send your return prepaid via UPS or FedEx. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company. 

When requesting a refund, your original credit card will be credited once your return is processed. If you paid by check, your account will be credited. If using a prepaid gift card such as Visa, Mastercard, or American Express, please retain to ensure proper credit. When exchanging an item, you will see a credit to your original payment method for the returned item and a charge for the new item, plus shipping and handling. 

Missing, Damaged, Defective or Incorrect Item Sent Return Policy

If an item is missing, damaged, defective, or incorrect, you must contact us by phone or email within 10 days upon receipt of the package so that our customer care specialists can explain what steps need to be taken. After 10 days, you must contact the manufacturer about defective or damaged merchandise.

Service Policy

At, we are committed to providing you with competitive prices. Due to market changes, prices are subject to change without notice. Some products will be excluded from discounts due to manufacturer guidelines. All items sold with a quantity discount and returned may be charged at the original sale price if an item purchased fail to qualify for the quantity discount.

If you have any questions, please call our customer service department at 1.888.809.0748. We are not responsible for typographical errors or omissions. Due to circumstances beyond our control, all products may not be available all the time. 

We will occasionally make our mailing list of names and addresses available to carefully selected companies whose products might be of interest to you. If you prefer not to receive such mailings, copy your mailing label exactly and mail it along with a cancellation request to, 395 Oak Hill Road, Mountain Top, PA 18707. You can check its official links to the details.

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