The Carphone Warehouse Ltd., with more than 2400 stores around Europe, is a popular British mobile phone retailer. The company is popular as Carphone Warehouse in UK and Ireland, and Phone warehouse in other places. The subsidiary of Dixons Carphone was formed by the merger of the former Carphone Warehouse group with Dixons Retail in August 2017.
Carphone Return Policy
Carphone warehouse products are superb. But, if sometimes something goes wrong with it, then the company provides different policies. If you have any damaged or defected carphone warehouse product or there is any problem with it, try out its return or refund policy.
You need to visit the Carphone Warehouse store. The staff will check the product and issues related to the product. You must assure that you carry all the accessories received with the product. You will also be required to submit receipt or proof of purchase. Staff at the store will try to fix the issue. If fixing is not possible then the decision is taken considering the purchase details. There are two options if fixing is impossible, either you will get the return or exchange.
Generally, the phones have software issue and can be resolved by updating the software. So, in case of any issue, You can avoid visiting the store just for updating software. For this, you can go to the website of Carphone Warehouse and search for downloading the software update. If it is available just download it and install on your phone to fix the issue. As per the updated service policies of the company, a single phone call can also resolve the problem. People of the warehouse will guide you to mail the products for the return or refund.
The staff is helpful enough to guide you and share the instructions if they feel that refund or exchange of the product is a better option for you. Sometimes, the same offers are not available on a few products at their store; in this case, you need to mail the product as per the policy terms.